Refund policy

How do I process a return?

• Email lilduckandco@gmail.com for instructions. 
• Please note that we offer refunds in the form of store credit. 

What items are eligible for a return?

You can return your items within 14 days of your order being fulfilled.

• Items must be in their original condition & hang tag must still be attached.
• Clothing must be unwashed & unworn, and free of makeup, perfume, pet hair or any wear & tear. 
• Items will not be eligible for a return if you have chosen to crop it.

Sale items are not returnable - no exceptions. 

What do I do if my order is missing?

• If your tracking information shows that your order was delivered, but it has not in fact been delivered, you must first contact USPS/UPS for more information.
• After you contact USPS/UPS, please contact us within 21 days of notice of delivery via email at lilduckandco@gmail.com - please include your name, order number & the information USPS?UPS has provided you about your delivery in your email.
• In order to receive a replacement order or a store credit, we must ask you to follow the steps above.

Are there any charges for a return?

• Yes, you must cover the cost to return the item to us.
• Original shipping charges will not be refunded.
• If your return is deemed unfit for a store credit or is not returned to us within 14 days of approval - a store credit will not be issued .
• International orders will be responsible for all shipping costs associated with returns.

How soon will I receive my store credit?

• Once your return is received & inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your store credit.
• If your return is approved, then your store credit will be processed.

What do I do if my item arrives damaged?

• If your order arrives damaged, you must contact us within 3 days of delivery via email at lilduckandco@gmail.com.
• Email must include your name, order number & a photograph providing proof of damage. If the exterior packaging is damaged, you must also provide proof of the envelope or box.
• In order to receive a replacement item, the damaged item must be returned with the hang tag attached & item must not be washed or worn.